Refund policy

Jewelry items purchased at Pampillonia may be exchanged or returned within 7 days of the original purchase date.  Jewelry items will be accepted for exchange, return or store credit when accompanied by the original sales receipt and the original box with all warranty cards, lab reports or any other related forms.  Items worn, sized or altered in any way may not be returned or exchanged.  Also, last call, special orders, custom designs, layaways or final sale items may not be returned or exchanged.  All returns will be refunded to the original purchaser in the method of payment originally used.  Gift recipients are entitled to non-refundable store credit only.  Gift certificates are not redeemable in cash.  

In the event of an exchange or return, Pampillonia will cover the cost of return shipping and insurance if the exchanged or returned merchandise is damaged or defective prior to the original shipment.  Otherwise, the client must purchase carrier-provided insurance adequate to cover the full retail of the merchandise while in transit.  We cannot issue a refund or credit for merchandise damaged in transit; such insurance is your only safeguard against this situation.  This policy also applies to merchandise sent to Pampillonia for repair service.  If merchandise is damaged in transit, the client should immediately file a claim with the carrier in accordance with their current policies and procedures.